Returns Policy

Returns Policy

Donated Goods: we will exchange or issue a credit note for items of clothing if returned with original tags attached and a valid receipt, within 14 days to any St Peter's Hospice Shop.


Faulty Donated Goods: we will not accept returns for any other donated items unless faulty (if returned with original tags attached and a valid receipt) and then we will refund, exchange or issue a credit note.


New Goods: we will exchange items (or offer a credit note) if returned with original tags attached, in its original packaging and with a valid receipt, within 14 days to any St Peter's Hospice Shop.


Faulty New Goods: will be refunded if returned with original tags attached, in its original packaging and with a valid receipt, within 14 days to any St Peter’s Hospice Shop.

This does not affect your statutory rights

Keynsham shop

We've got a new look

You may notice that our website has a new look. Research carried out last year revealed there were many barriers to people accessing our support, so our refreshed branding aims to help break down misconceptions about who we are and what we do. 

This is part of a bigger piece of work for us - we're aiming to double the number of people we support by 2030.
 
You can find out more here