Returns Policy

Returns Policy

Donated Goods: we will exchange or issue a credit note for items of clothing if returned with original tags attached and a valid receipt, within 14 days to any St Peter's Hospice Shop.


Faulty Donated Goods: we will not accept returns for any other donated items unless faulty (if returned with original tags attached and a valid receipt) and then we will refund, exchange or issue a credit note.


New Goods: we will exchange items (or offer a credit note) if returned with original tags attached, in its original packaging and with a valid receipt, within 14 days to any St Peter's Hospice Shop.


Faulty New Goods: will be refunded if returned with original tags attached, in its original packaging and with a valid receipt, within 14 days to any St Peter’s Hospice Shop.

This does not affect your statutory rights

Keynsham shop

Important Announcement: Light Up a Life Event on 7 December cancelled

Due to the storm predicted to arrive this weekend and the rare red weather warning issued by The Met Office across Bristol and the South West, we have made the difficult decision to cancel the event.

We know how important this event is for our community and we share your disappointment, but the safety of our patients and supporters is our highest priority.

If you have any questions or need further assistance, please do not hesitate to contact us via community@stpetershospice.org