Terms of Use

St Peter’s Hospice Website Terms of Use

Please refer to our terms and conditions below for:

Using the St Peter’s Hospice Website

These terms concern the use of the stpetershospice.org website.

Your use of this website is subject to these terms, and by using the website you show your agreement to such terms. If you do not accept our terms, please do not use the website.

Any updates or changes to the website terms of use will be posted on the website.  If you have any questions, please contact us at website@stpetershospice.org


Use of the data that you provide us, or which is collected by use on this website, is governed by our Privacy Policy. More information can be found here.

Terms and conditions

By proceeding with access to our website, you are deemed to have accepted these terms.

The St Peter’s Hospice website is intended for healthcare professionals, volunteers and local community fundraisers. Any medical information published on this website is not intended as a substitute for informed medical advice and you should not take any action before consulting with a healthcare professional.

If you choose, or you are provided with a password as part of our security procedures to access your St Peter’s Hospice account, you must treat such information as confidential and you must not disclose it to any third party.

By using the website you acknowledge that you are responsible for making all arrangements necessary for you to have access to the website.

You are also responsible for ensuring that all persons who access the website through your internet connection are aware of these terms and they comply with them.

We do not accept any liability for any errors or omissions.

Access to St Peter’s Hospice

We try to ensure that availability to St Peter’s Hospice is uninterrupted and that all transmissions will be error-free. However, we cannot, due to the nature of the internet, guarantee that your access on occasion will not be restricted.

This may occur to allow for repairs, maintenance and new services to the website. We, of course, try to limit the frequency and duration of any suspension or restriction.

Access to all areas of the St Peter’s Hospice website is free of charge.

Usernames and Passwords

When registering with St Peter’s Hospice you will be provided with an account portal you can log in to using your email address and your chosen password.

Please do not share this information with any other individuals. If you lose or forget your username or password visit our ‘forgotten your password?’ page.

Tribute Funds

St Peter’s Hospice website allows you to set up Tribute Funds in the name of loved ones who have passed away. By using this service, you agree to only publish information you agree to, or have permission to, make public. Any information published which in breach of the terms in our privacy policy will be removed. St Peter’s Hospice reserves the right to remove data which breaches our policy and does not adhere to the website’s terms of use as outlined in this document.

Intellectual property rights

The content, layout, design, data and graphics on this website are protected by UK and other international copyright laws. Other than downloading a small proportion of content, strictly for your personal non-commercial use, or where this amounts to "fair dealing" no part of the website may be reproduced, stored in a retrieval system or transmitted, in any form or by any means (electronic, mechanical, photocopying, recording and/or otherwise) without our prior written consent.

Any authorised uses of content must include the customary bibliographic citation, including author attribution, date, article, article title and the URL stpetershospice.org must include the copyright notices.

You may share, copy, distribute and transmit the content but you must attribute the work to St Peter’s Hospice (but not in any way that suggests that we endorse you or your use of the work). You may not use the content for commercial purposes and you may not alter, transform, or build on the content without prior consent.

External links

We are not responsible for the content of external websites.

We do not produce or maintain these websites, and therefore will accept no responsibility or liability in respect of the material on any such websites.

By allowing links with third party websites St Peter’s Hospice does not intend to solicit business or offer any security to any person in any country, directly or indirectly.


Although every reasonable effort is made to ensure that files are free of defects, there are no guarantees that they are free from defects, such as computer viruses. Therefore, no warranty or guarantee is given by St Peter’s Hospice regarding files downloaded or accessed.


The information contained on the St Peter’s Hospice website is provided on an "as is" basis without warranty of any kind, express or implied.

Readers should be aware that professionals in the field may have different opinions. Because of this fact and also because of regular advances in medical research, we strongly recommend that readers independently verify any information they choose to rely on. Ultimately it is the readers' responsibility to make their own professional judgements.

Comments or blogs posted on the St Peter’s Hospice website and any other parts of the site are those of individuals posting them and not the views of the entire St Peter’s Hospice staff.

Your conduct

Visitors to the St Peter’s Hospice website must not use the website in any way that may cause or is likely to cause access to the website to be interrupted, or impaired in any way. Users of the website are solely responsible for all electronic communications and contents sent from your computer to us. You must use the website for lawful purposes only. You must not use the website for any of the following:

Fraudulent purposes in connection with a criminal offence or otherwise unlawful activity.

To send, use or re-use any material that is illegal, offensive, or obscene; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any spam.

To cause annoyance, inconvenience or needless anxiety.

In posting a comment on ecancer your contributions must be;

Civil and tasteful.

Not disruptive, offensive or abusive behaviour: contributions must be constructive and polite, not mean-spirited or contributed with the intention of causing trouble.

No unlawful or objectionable content: unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive or otherwise objectionable material is not acceptable.

If you use multiple logins for the purpose of disrupting the community or annoying other users you may have action taken against your accounts.

No advertising

No impersonation.

No inappropriate (e.g. vulgar, offensive etc) tribute funds set up

Deliberate misuse of the complaints facility is not permitted. If you persist in doing this action may be taken against your account.


We advise that you never reveal any personal information about yourself or anyone else (for example: telephone number, home address or email address)

About the law

You may not submit any defamatory or illegal material of any nature on St Peter’s Hospice. This includes text, graphics, video, programs or audio.

Contributing material with the intention of committing or promoting an illegal act is strictly prohibited.

You agree to only submit materials which are your own original work. You must not violate, plagiarise, or infringe the rights of third parties including copyright, trademark, trade secrets, privacy, and publicity, personal or proprietary rights.

The views expressed on the St Peter’s Hospice tribute funds are those of visitors to the website and are not necessarily those of the organisation

If you breach these Terms of Use:

If you fail to abide by these rules when using the St Peter's Hospice website, you will be sent an email which informs you why your contribution has been edited. This mail will also include a warning that continuing to break the rules may result in action being taken against your account or accounts.

This action may include your relevant account or accounts being placed into moderation or a temporary or permanent suspension of your ability to participate in St Peter’s Hospice activities on or offline.

Governing law

These terms and conditions and any terms and conditions relating to products or services described in this website shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.=


We reserve the right to change these terms and conditions at any time, without notice to you, by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of the latest terms and conditions.Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and  conditions.

Additional terms

Our Privacy Notice, which explains what happens to any personal data that you give to us, or any that we may collect from or about you, and our Cookie Policy, which sets out information about the cookies on our site, apply to these terms and conditions.

St Peter's Hospice Online Shop

Our contract

If you place an order online to purchase a product from St Peter's Hospice we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we deliver the product to you. Any products on the same order which we have not delivered to you do not form part of that contract.

Description of the Goods

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.



The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening a refund will be given.


We aim to dispatch all items within five working days of your order being received.

Cancellation and Returns

We offer a 14-day returns policy, which begins from the date you received the goods. If you contact us outside of the 14-day period we will not refund the order (unless defective/damaged). All unwanted goods should be returned in a resaleable condition. For a full refund, products must be in their original packaging. This does not affect your statutory rights. For more information on your statutory rights please visit the Citizens Advice website.

When you send your item back to us we will process the returned item and offer you the choice of a replacement or a refund. If you request a refund we will refund the full price of the goods, including the original delivery charges but not the cost of the delivery to return to goods to us. 

You will receive notification via email of your refund. You can expect a refund in the same form of payment originally used for purchase. Any voluntary donation made in addition to you purchase is not refundable. If you wish to contact us about returns, please email us at website.shop@stpetershospice.org.

Customs Fees & Charges for Overseas Delivery

Orders that are shipped overseas may be subject to custom duties, and these are not included in the purchase price. As the buyer, you're responsible for these charges - unfortunately we have no control over them and cannot predict what they may be. Customs policies vary widely from country to country. If you'd like any further information, you should contact your local customs office.


When submitting your order you are agreeing to the purchase of goods and to allowing St Peter's Hospice to use your personal data for the purpose of supplying the goods. Please see our Privacy Policy here.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Governing law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of the England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts. St Peter's Hospice's VAT registration number is GB108219238.