Frequently asked questions

Frequently asked questions

How do I apply for a role with you?

Details of all our vacancies can be found on the jobs page where you’ll find a summary of each vacancy. For the full details, click on the 'more information' button.

To view the job description, click on the 'document available' button on the top right of the advert, next to the green 'apply now' button.

If you want to apply for a role, you will need to register if you don’t already have a user login (you’ll receive an email to confirm you have registered).

If you already have an account, you'll be asked to enter your password.

To apply click on the 'apply now' link. You will be given a number of options to register/login and then be asked to complete the application.

Please note that we are unable to accept speculative or paper applications.

If you have a user login, you can also request to receive job alerts.

What does the application process involve?

You will be asked to complete and submit an online application.

Your application will be reviewed by the Recruitment team and shared with the hiring manager and selection panel who will assess it against the person specification for the role.

If you are shortlisted, you will be asked to attend an interview where you will be assessed against the requirements for the role. Where possible we include the interview date(s) in our job adverts and we will give you as much notice as we can.

If you don't meet the requirements, we will contact you to let you know you. If you would like feedback, you can request it at this stage.

You can also track the status of your application from the candidate portal.

How will you contact me?

We use email as the main means of contacting candidates. Remember to check your emails regularly and add us to your contacts to ensure messages don't go into your junk folder.

Occasionally we may text or phone you, so please add a mobile phone number to your application where possible, so we can be sure of reaching you.

I'm having difficulties applying, can you help?

All mandatory questions are marked with a yellow exclamation mark (!) so please do check you have answered them all. If you are still stuck, send us an email and we'll have a look and get back in touch.

If you experience any difficulties using the candidate portal, please contact our support team

Do I have to complete all the application form in one go?

You can save the application form and go back to it at any time, just click on 'save for later'. Once you've started an application you will receive reminders from the system to complete it.

You won't be able to make any changes after you submit your application.

How do you support applicants at interview?

If you require any reasonable adjustments to be made to enable you to take part in or attend the interview, please get in touch with the HR Team, who will be happy to help.

How do interviews work?

You will be asked to bring documents that provide evidence of your right to work in the UK. Full details of acceptable documents are given in the invite to interview.

We will also inform you in advance if the interview includes any tests or presentations. It is important to spend time reviewing the job description and person specification to ensure you understand the requirements of the role.

The interview will be with someone with responsibility for managing for the team. There may be an interview panel, depending on the role. This is an ideal opportunity for you to ask any questions.

Shortly afterwards you will be contacted by the recruiting manager who will let you know if you've been offered the role.

What happens once I've been offered a role?

All applicants are required to undertake pre-employment checks (references, occupational health etc) before starting their role and to attend an induction programme. For some roles, you may be required to undertake a DBS check.

You will receive a formal offer and contract and be asked to complete some new starter forms so that we can pay you.

A start date will be agreed and confirmed when these checks have been completed.

The recruiting manager for the role will continue to liaise with you throughout the onboarding process and can answer any questions you have about the role and your first day.

Do you sponsor applicants to come and work in the UK?

Unfortunately, we cannot sponsor applicants to come and work in the UK. Applicants must be eligible to work in the UK before they apply for a vacancy with us and be able to provide evidence of this.

Do you offer volunteer placement, internship, or work experience opportunities?

Work experience is a great way to learn about a job or an area of work and can be beneficial for people of all ages and backgrounds.

If, for example, you're interested in working in retail, we can offer work experience opportunities in some of our charity shops. If this is something you'd like to explore, please feel free to chat to our managers instore or get in touch with the HR Team.

Or if you're interested in volunteering, there are a wide range of opportunities. More information is available in the Volunteering section of the website or by contacting volunteer resources at

To find out more about the different types of opportunities available please send us an email with a few details and we'll get in touch.

What is St Peter's Hospice approach to flexible working?

We offer a range of full time and part time hours across our roles.

Many of our roles also offer hybrid working (where an employee can split their time between the workplace and remote working) giving you the opportunity to create a better work-life balance.

For our clinical roles, we operate a rotating shift pattern which includes weekend and night shifts. You will not be required to work a long day (12 hour) shift pattern.

How do you approach equality, diversity and inclusion (EDI) when recruiting?

We believe in equality of opportunity and understand the value of a diverse mix of talented people that is representative of our community. We welcome applications from all individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender or disability.

How can I provide feedback on my recruitment experience?

We value feedback from our applicants about their recruitment experience so please get in touch.

If you have a specific query about a role you have applied for (or would like to apply for) please send us an email and we'll do our best to help.